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The Life of a Carlyle.
Subject: new cover for Carlyle sofa bed
The cover on sofa bed I have is fraying. Should I get a slip cover? Or what do you suggest?
It is a full size sofa: mattress 53"back height 25"arm height 26" depth 36"purchased in 2000.
The present cover is a dark neutral gray color with pale piping I would like to repeat if possible
Francine B, New York NY
First of all, thank you for being so attentive. We honestly didn't request or expect anything from you folks - just wanted to share our experience.
And while we still have the Sofa, we will definitely take you up on your offer. Let me know how to coordinate scheduling and payment with you and we'll plan accordingly.
I do want to point out that we have - from Day 1 - fluffed, turned and flipped all of the cushions (seat and back) on a daily basis ... literally!
Yesterday, your fellow asked how we maintained the cushions - when I told him he then repeated the scenario to me verbatim, insisting that they weren't maintained. I felt like I was in a Felini movie!
As mentioned, we never really expected anything from Carlyle. That our product is the company's standard is something we have to accept. It's just perplexing to us that with three houses and three Sofabeds, this is the only one that has ever presented any of these problems. And, I might add, this one cost at least 1/3 more than the others.
Anyway, thanks for whatever you can do and let us know how to coordinate with you. Your professionalism is commendable!
PS We will replace the Sofa bed at some point next Summer. Would anyone at Carlyle know of any non-profit organizations in need of this type of furniture in 2012?
Richard M. New York, NY
I’m moving a Carlyle Lawson sofabed a friend is giving me but she no longer has the disassembly and reassembly instructions. Is this something you can send me?
Thanks so much,
Luba O, New York NY
I bought a beautiful Carlyle Convertible between '99-'00 from the West 18th St. location. It's still wonderful, but:
- The piece is mohair, and needs a proper cleaning by someone who knows how to care for, and stain-treat mohair. Can you recommend a reputable upholstery cleaner, preferably Carlyle-affiliated, in Monmouth or Ocean County, NJ?
- During a move, two of the four feet/legs went missing. They are 2" high, triangular (2"X2"X2 1/2") plastic pieces, that take two screws each. The convertible is a 3-cushion, tuxedo style. Do you sell, or can you direct me to, replacement pieces?
Your help is greatly appreciated. Please respond by return email, or call: ##########
P.S. If you keep records, the convertible was delivered to me at:
Margaret K, Beachwood , NJ
As you may be aware, our new couch arrived this week and we couldn't be happier. After too much time looking, and spending more than we planned, it's a perfect fit and a whole lot more comfortable than the 25yr old one it replaces ;-) (As an addded bonus we donated the old one to Habitat for Humanity who found a new home for it the same day).
We want to thank you for all your help, especially sending someone down to measure, and wish you a happy holiday.
Bob & Patti V
Bob and Patty V, New York , NY
Subject: sleep sofas
I have a sleepsofa of yours which is wonderful. My daughter slept on it this past weekend.
She would like to get one, but lives in Chicago. Do you
have a showroom there? if not- could you recommend a a place for her to look with quality
as good as yours. Thank you
Evelyn G. Queens, New York
My Casrto Leather Sofa Bed is in good shape. I need to replace the
frame and mattress, You have a good web site. RSVP, Thanks.
Bill J, New York, NY
Subject: your sleep sofa
after seeing your ads in the NYT forever and lusting after your sleep-sofa I have moved to California and assume shipping would be ridiculous.
So, I am left with a wish for your marketing department to contact The, How Its Made, people at the Science Channel and talk into showing the steps in constructing your products.
Why? To tell the story, show Americans actually making something, and lastly, most of the subjects on the show are made by robots and your segment will have lost of humans, which would be wonderful.
Love your sleepsofas - but from afar and with budget problems.
Steve S, Upstate, NY
Subject: San Francisco
I heard about the quality of your sofa's but live in San Francisco. Do you sell your sofa's outside of NY and NJ?
Shana C, San Fran, CA
Subject: Low Modern Arm 7" Sectional
Low Modern Arm 7" Sectional
is this floor model still aviaialbe? can we upgrade to down cushions? what are exact dimensions? and do you deliver to LongIsland or do we have to pick it up?
Marlo S. Long Island, NY
We live in Sydney Australia. What is the best way for us to purchase one of your sofa beds?
Niclolas M. Sidney Australia
Hi - We are in the market for a sofa for our new apartment and would love to buy another from you as we love our tribeca couch now. We are looking for one that is longer than you typically provide - probably about 95-110" long. Do you offer anything of this size and do they come with sofabed options? Also, how much would it approx. cost to reupholster our tribeca sofa with middle grade fabric?
Kim N, New York, NY
I was very happy to have a friend offer me her Carlyle sofabed. She says that it has a standard mattress and I am interested in getting a deluxe reversible or an innerspring air mattress. If she gives me her Carlyle, will I be able to buy the mattress that I want from you and have that put on the sofa, or will it not fit properly? Also, how much would these mattresses and the installation on the sofa cost (queen size)?
Grace S, New York, NY
I was wondering if my sleeper sofa + loveseat could be re-upholstered. They were bought together in 1997 at Castro convertible and the frames appear solid. Everything else needs to be replaced. Can the bed component be removed without harming the frame or does it need to stay? we don't use it for guests much and it makes the sofa incredibly heavy to move. Also, could you tell me the names of any fabric providers I might go to for good quality sofa fabrics?
Suzanne P. Long Island, NY
I'm a designer in No. CA doing a project in LA. Saw your sofa bed on Nate Burkus yesterday and was impressed that you use a full depth mattress when many don't. I need a sofabed for my project. Do you have any representation in CA.? Do you offer designer discounts (with resale number & ASID certification)? Would someone please contact me; e-mail is best. Thanks so much! MDK
Marianne, K. Los Angles, CA.
Could you please provide me with estimates for the following sofa bed styles - all in Super Queen with tight back, single seat cushion 50/50 down/feather over poly with super delux mattress?
- Hammer Arm
Interior Design Project Manager
Dennis P. Paris, France
I have a round arm Lawson T chair and am trying to figure out how much fabric I need to order for re-upholstering it if the pattern is a 17" repeat and I want to have arm sleeves.
Roberta S. New Jersey
Hi Darren, Sue,
Customer Elaine Unkeless just called me up that they received delivery, they sat in it & slept in it and are very happy with the sofa and just wanted to thank us to make it perfect for them.
Thomas. L. New York, NY
Do you deliver to Florida?
I am interested in a 96" sofa (not sofabed) with round arms and fringe skirt..... can you please give me some ballpark idea of pricing and delivery time? I will be in the city this weekend - where can I see a sample?
Ellen P. Miami, Fla.
Nancy B, Long Island, NY
Jillian H. New York, N.Y
Carol W. New York, NY
John M. Raleigh, NC
Shari F. Baltimore, Ml
Phillip T. Scarsdale, NY
J.F. Clearwater, FL
Crislyn P. New York, NY
Lisa H. Westchester, NY
Glenn M. Mahwah, NJ
Cynthia W. New York, NY
Susanne J. Columbus, Ohio
Sue G. New York, NY
Evelyn W. Long Island, NY
Gordon J. Boston, MA
Joseph P. Wash D.C
Ellen W. Queens, NY
J.C, New York, NY
November 13, 2008 Just a quick note to say how wonderful our experience was purchasing a sofa. The ability to customize and the extraordinary quality of the craftsmanship is much appreciated. Of course the speed at which the order was completed really was impressive. We could not be happier with our choice to use your company. Thanks Thomas
John L, St. Paul, MN
January 5, 2009 In August of 2008, I purchased a sofa from your Third Ave Carlyle store in New York. Greg was the salesperson who assisted me, and he made shopping for this sofa a pleasure. He was patient, supportive, and non-intrusive. He offered suggestions regarding how to best meet our needs, and he made it possible for this order to be placed and delivered in a short turn around period. I was so impressed with his knowledge and kindness that I told a friend about Carlyle and Greg. She in turn also purchased a sofa from Greg a few weeks later. Often a job well done is left unmentioned and I wanted to let you know how pleased I was with Greg's professional manner and personalized care. He is an asset to Carlyle. You clearly have some dedicated and caring people working for Carlyle and it makes me certain I would come back to purchase other furniture.
Eileen G., New Paltz, NY
December 14, 2008 I am writing to let you know what an outstanding salesperson you have in Greg. He is extremely knowledgeable and gave me very personalized and focused attention to solve my numerous problem areas, neck, upper and lower back pain. Greg showed me courtesy, patience and undivided attenion each time and came up with great ideas and practical suggestions that worked for me. Friends and family know I have been searching for a couch for months without success and I am giving Carlyle and Greg, my highest and unqualified recommendation.
Linda S., New York, NY
This letter is to commend the salesman, Greg, who waited on me. Greg spent a lot of time and effort to help me purchase my chair. I told him that at this time I am not walking well so it would be hard for me to come to the store. He was kind and patient enough to work out the details with me by phone and mail. In addition to this he called me after my chair was delivered to be sure I was happy with my purchase. You should be very proud to have this man working in your store.
Marion S., Sunnyside, NY
I am pleased to say that this letter is not one of complaint. On the contrary, I want to thank you for being so helpful in my selection of a Carlyle sofa bed. Your patience and suggestions have paid off quite well. In addition, the shipping department has been exemplary: Lena and Doris were especially attentive to my inquiries and their help was much appreciated. And it does not stop there: the two delivery gentelment were extraordinary, savvy and pleasant. Thank you all.
Henry V., New York, NY
Colin M, New York, NY
Alice G, New York,NY
Harriet R, Queens, NY
Greg S, Boston, Ma
JM, New York, NY
Georgia S, Miami, Fla
Henry A, New York, NY
Sarah L, Providence, RI